Here are the details on the service fees OPAS charges for receiving, processing and shipping your orders from our US facility in Portland, Oregon. Remember to keep in mind that all orders sent to our Oregon address in the US are not charged US State Sales Tax, which represents about a 7%-10% savings for you on your purchases!
|FREE (Package Only)||PREMIUM (Package & Mail)||PREMIUM PLUS (Distributors)|
|Account Setup (One time)||Free||Free||Free|
|Shared Member||N/A|| $8/month or
|Shipping Fees||See Shipping Calculator||Good||Excellent||Excellent|
|Insurance (Optional)||From US: 2% of total purchase price
From Japan: UPS;2% of total purchase price
From Japan: EMS; Japan Post insurance fee
From Japan: ePacket; Max compensation 6000 JPY included.
|Inspection (Business Class)||$3/line item||$3/line item||$3/line item|
|Express Processing||Please see a chart here.|
|Item Management||Discard, Shred||Free||Free||Free|
|Scan, Photo||$5 for the first page, and $1 for 2nd page and after|
|Personal Shopper||Online ($10 minimum)||15% of total purchase price||10% of total purchase price|
|In-store||Online purchase fee + $30|
|Storage||Packages||Free up to 30 days (Maximum 60 days)
After 30 days $1/day or
$2/day for oversized packages (greater than 1m3)
|Mail items||Free up to 30 days
All mail items will be shipped automatically when there is
any item that has been stored more than 30 days.
|Pick-Up Handling Fee||Packages||US: $1/lb, JP: $1/0.5kg
|Return Handling Fee||Return by customer||$10/order|
|Return by OPAS||$30/order|
* For shipment to APO/FPO addresses:
- OPAS charges either the cost of USPS Postage plus $5/received package or the cost of USPS Postage plus $15.00, whichever is higher.
*For shipment from our Japan office to an address within Japan, OPAS charges the following fees:
- For packages: The cost of Japan Post Postage plus 150 JPY/received item, or the cost of Japan Post Postage plus 1,500 JPY, whichever is higher.
- For letters: The cost of Japan Post Postage plus 100 JPY/received item, or the cost of Japan Post Postage plus 1,000 JPY, whichever is higher.
Currency and Exchange Rate
All payments, including payments for purchases made in Japan and shipping costs from Japan, must be made in US dollars. The US dollar amount will be determined based on the exchange rates posted at the TTB rate of Citibank Japan plus 3% to compensate for potential exchange risk and international transaction cost.
Explanation of service charges
Membership fee: recurring fees for our PREMIUM (Package & Mail) or PREMIUM PLUS (Distributors) accounts, charged monthly or annually.
Shared Member fees: the membership fees added to your account to allow you to receive packages addressed to a name other than the account holder’s name. This service is mostly used when members want to allow friends and family to use their OPAS account.
Inspection (Basic): We perform our Basic Inspection for all incoming packages. They are checked for damage and to make sure the item count matches the declaration.
Inspection (Business Class): Items are checked closely to make sure they match the declaration exactly. Business Class Inspection may include color/size/product number matching, price tag removal, content split between packages and other special requests. Please include special instructions when sending, or contact us with any questions about inspection services we provide.
Discard/Shred: allow disposal of unwanted packages or mail. For letters with sensitive information, we recommend selecting shred to ensure complete destruction of all details.
Alternate Address fee: if you use OPAS’ Alternate Address service (details available inside your account) there will be an added $15.00 per order charge applied. Note that this is per order, not per package in the order.
Pick-up Handling fee: this charge is applied if you make contact with OPAS to collect your packages from our U.S. facility directly, or by an appointed agent.
Return Handling fee: if the merchant provides prepaid postage or shipping labels, we charge a $10.00 handling fee. If the merchant doesn’t provide prepaid postage or shipping labels, we charge our base domestic rates for return, but no added service fee.
For any other questions regarding our rates, please contact Customer Service and they will be happy to answer any questions.