Service Rates

Here are the details on the service fees OPAS charges for receiving, processing and shipping your orders from our US facility in Portland, Oregon. Remember to keep in mind that all orders sent to our Oregon address in the US are not charged US State Sales Tax, which represents about a 7%-10% savings for you on your purchases!

Service Fees FREE
(Package Only)
PREMIUM
(Package & Mail)
PREMIUM PLUS
(Distributors)
Initial Registration Fees Free Free Free
Membership Fees Member (Account holder) Free $15/month or
$100/year
$20/year
Shared Member N/A $8/month or
$30/year
 Free
Shipping Fee Regular Rates Discounted Rate Discounted Rate
To estimate or compare the shipping fees, please click the link above. 
Standard Service Fees Receiving Free

 

Standard processing includes the following services.

  • Receiving – Receive your package from carriers on your behalf.
  • Registration – Register your package as an item in our system.
  • Notification – Send you a notification email when your package is registered.
  • Storage – Keep your item secure until it is shipped. (Free up to 30 days)
  • Packing – Repackage your item to prevent damage during international transportation.
  • Shipping Request – Make arrangements for your shipment with a carrier.
Registration
Notification
Storage
Repacking
Shipping Request
Additional Service Fees Insurance 2% of total purchase price
Inspection $5 up to 5 pcs and $1 per each additional piece (minimum $5)
Consolidation $10/shipment  Free  Free
Express Processing View chart
Item Management Fees Discard / Shred Free  Free  Free
Scan / Photo $5 for the first page, and $1 per each additonal page
Storage Fees Packages Free up to 30 days (Maximum 60 days)
After 30 days $1/day or
$2/day for oversized packages (greater than 1m3)
Mail items
(PREMIUM member only)
Free up to 30 days
*All mail items will be shipped automatically when there is any item that has been stored more than 30 days.
Return Processing Fee Return shipping only $10/order
*Customer is responsible for contacting the store and getting a return label prior to a return request if necessary.
Return handling and shipping $30/order
Alternate Address Fee $15/order
APO/FPO Addresses Shipping Rate The cost of USPS Postage + $5/received package (Minimum charge  $20.00)
Pick-Up Handling Fees
*By appointment only
Packages $1/lb (Minimum charge $10/box)
Mail items
(PREMIUM member only)
$10/pick-up
Personal Shopper Fees Regular Shopping Fee 15% of total purchase price  (Minimum charge $10)
*Minimum charge $30 may apply to certain stores.
10% of total purchase price  (Minimum charge $10)
*Minimum charge $30 may apply to certain stores.
For items can be ordered online.
Additional Shopping Fee Regular Shopping Fee + Additional $30
For items need to be purchased in store, ordered by phone, fax or Email, picked up at store, or require special handling such as custom-made item.
Merchant Contact Fee (Inquiry Fee) $30/inquiry

 

Currency and Exchange Rate
All payments must be made in US dollars. The US dollar amount will be determined based on the exchange rates posted at the TTB rate of The Bank of Tokyo-Mitsubishi UFJ plus 3% to compensate for potential exchange risk and international transaction cost.

 

Explanation of service charges

Membership fee: recurring fees for our PREMIUM (Package & Mail) or PREMIUM PLUS (Distributors) accounts, charged monthly or annually.

Shared Member fees: the membership fees added to your account to allow you to receive packages addressed to a name other than the account holder’s name. This service is mostly used when members want to allow friends and family to use their OPAS account.

InspectionWe check all incoming packages to make sure if the item has damage and piece count matches the declaration. If you need to have items checked closely to make sure if they match the declaration exactly, please request inspection. Inspection may include color/size/product number matching, price tag removal, content split between packages or other special requests. Please include special instructions when sending, or contact us with any questions about inspection services we provide. Inspection fee may increase depending on the tasks you request us to perform.

Discard/Shred: allow disposal of unwanted packages or mail. For letters with sensitive information, we recommend selecting shred to ensure complete destruction of all details.

Alternate Address fee: if you use OPAS’ Alternate Address service (details available inside your account) there will be an added $15.00 per order charge applied. Note that this is per order, not per package in the order.

Pick-up Handling fee: this charge is applied if you make contact with OPAS to collect your packages from our U.S. facility directly, or by an appointed agent.

Return Handling fee: if the merchant provides prepaid postage or shipping labels, we charge a $10.00 handling fee. If the merchant doesn’t provide prepaid postage or shipping labels, we charge our base domestic rates for return, but no added service fee.

For any other questions regarding our rates, please contact Customer Service and they will be happy to answer any questions.