Service rates

Here are the details on the service fees OPAS charges for receiving, processing, and shipping your orders from our US facility in Portland, Oregon. All orders sent to our Oregon address in the US are not charged US State Sales Tax, which represents about a 7% – 10% savings for you on your purchases! Standard processing includes the following services.

  • Receiving

    Receive your package from carriers on your behalf.

  • Registration

     Register your package as an item in our system.

  • Notification

     Send you a notification email when your package is registered.

  • Packing

     Repackage your item to prevent damage during international transportation.

  • Shipping Request

      Make arrangements for your shipment with a carrier.

Initial Registration Fees are also free across all membership plans. 

Membership Fees

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Member
(Account holder)
Free
$15/month or $100/year
$20/year
Shared Member
N/A
$8/month or $30/year
Free
*see below

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Consolidation
$10 / shipment
Free
Free

Service Fees

Insurance
2% of total purchase price (Insurance is NOT available for mail forwarding as mail have no customs value.)
Inspection
$5 up to 5 pcs and $1 per each additional piece (minimum $5)
Express Processing

Item Management Fees

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Scan / photo
$5 for the first page, and $1 per each additional page
Discard / Shred
Free

Storage Fees

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Packages
Free up to 30 days (Maximum 60 days)
After 30 days $1/day or $2/day for oversized packages (greater than 1m3)
*Any package held for 60 days will be automatically discarded.
Mail items
(PREMIUM member only)
There is no storage fee for mail items
*All mail items will be discarded automatically if there is no contact within 60 days.

Personal Shopper Fees

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Regular Shopping Fee
$15 minimum or 15% of total order for stores that ship to package forwarders (whichever is greater).
$30 minimum or 15% of total order for stores that DO NOT ship to package forwarders (whichever is greater).
Additional Shopping Fee
For phone orders, fax orders, email orders, in-store orders, or orders that require special handling, an additional fee of $30 will be added to our regular Personal Shopping Fee.
Merchant Contact Fee
(Inquiry Fee)
$30/inquiry

Return Processing Fee

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Return shipping only
$10/Registered Item
*Customer is responsible for contacting the store and getting a return label prior to a return request if necessary.
*Additional fee may apply if some of the contents have to be returned instead of a whole package.
Return handling and shipping
$30/Registered Item
*Additional fee may apply if some of the contents have to be returned instead of a whole package.
$15/package
*OPAS alternate address is an exclusive feature of membership with OPAS. We will not process shipping requests for items received using alternate address for any US address

Pick-Up Handling Fees (By appointment only)

Service

Free

Package Only

Premium

Package and Mail

Distributor

Package Only
Packages
$1/lb (Minimum charge $30/box)
Mail items
(PREMIUM member only)
$10/pick-up

Currency and Exchange Rate

All payments must be made in US dollars.

Service charges explanation

Membership fee: Recurring fees for our PREMIUM (Package & Mail) or DISTRIBUTOR (Package & Mail) accounts, charged monthly or annually.

Shared Member fees: The membership fees are added to your account to allow you to receive packages addressed to a name other than the account holder’s name. This service is mostly used when members want to allow friends and family to use their OPAS accounts.

*For Distributor membership, a $5/shared member fee is applied if OPAS adds shared members on the customer’s behalf.

Inspection: OPAS checks all incoming packages to make sure if the item has damage and the piece count matches the declaration. If you need to have items checked closely to make sure they match the declaration exactly, please request an inspection. Inspection may include color/size/product number matching, price tag removal, content split between packages, or other special requests. Please include special instructions when sending, or contact us with any questions about the inspection services we provide. The inspection fee may increase depending on the tasks you request us to perform.

Discard/Shred: Allow disposal of unwanted packages or mail. For letters with sensitive information, we recommend selecting shred to ensure complete destruction of all details.

Alternate Address fee: If you use OPAS’ Alternate Address service (details available inside your account) there will be an added $15.00 per package charge applied.

Pick-up Handling fee: This charge is applied if you make contact with OPAS to collect your packages from our U.S. facility directly. The account holder is the only person who can pick up the packages. Government-issued ID is required.

Return Handling fee: If the merchant provides prepaid postage or shipping labels, we charge a $10.00 handling fee. If the merchant doesn’t provide prepaid postage or shipping labels, we charge our base domestic rates for return, but no added service fee.

If you have any questions regarding our rates, please contact Customer Service.