How can we help?
We keep a detailed FAQs available for all members and potential members to answer their questions, however you may contact us directly. We always look forward to hearing from you!
Send us an email
For questions relating to service, marketing, or media relations, our contact information is below. We respond to email within one business day.
Checking on your package
Please note all the packages are registered in the order they are received. Please allow up to two business days for us to complete registration. Please note that USPS package delivery estimates may not be accurate and packages are sometimes misdirected.
To check on your package, please copy and paste your tracking numbers in the form below for accuracy. Alternatively, you can also copy and paste your tracking numbers into Google to check your approximate delivery details.
USPS marks packages DELIVERED when they finish the sorting process AT the USPS facility. This means it still has to be moved to the outgoing mail docks AND it still has to be loaded onto vehicles AND it still has to be actually delivered to the package forwarder. USPS does have scanners and they do scan packages when delivered but they do NOT provide this option for any package forwarding company due to the extremely high volume of packages these types of companies process. The time involved for a package to get to the package forwarding company after being scanned as DELIVERED varies but can take anywhere from 24 hours up to one week, or even several weeks if packages loaded on a vehicle are forgotten about at the USPS facility.
It is not uncommon for USPS, and other carriers to misdeliver packages to the wrong package forwarding company. Technically, if a package has not actually been delivered (even if marked delivered) to a consignee, it is not the responsibility of the consignee to receive that package. However, OPAS regularly reaches out to other neighboring package forwarders to assist customers in finding these misdelivered packages.