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FAQ
Got questions about OPAS? You’re in the right place!
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Faq
10 Questions
Your membership and account settings
Can I change my membership plan after registration?
Why do I need to submit PS Form 1583?
Can I share my account with multiple users?
Can I save multiple shipping addresses with a single account?
What are the differences between the Package & Mail membership plan and the Package Only plan?
1 Questions
Personal Shopper Service
What are the things I should be aware of before submitting a personal shopper request?
1 Questions
Mail Forwarding Service
Can I receive and ship a Credit Card?
13 Questions
Services we offer
Can I share my account with multiple users?
How do I use the OPAS forwarding service?
How can I use the Personal Shopper service?
Are my packages insured?
How long does it take me to get my shipment?
4 Questions
Receiving your packages
Why do I need to submit PS Form 1583?
I’ve seen that some merchants won’t ship to PO Boxes. Is my OPAS address a PO Box Address?
What if my OPAS membership number is not on my package or mail?
Can I receive mail or packages addressed to names not registered under my account?
2 Questions
Declaring your packages
Why must I include item prices and descriptions when making a forwarding request?
Will I be responsible for customs duties upon receipt of my shipments?
13 Questions
Shipping your packages
Can I save multiple shipping addresses with a single account?
Are my packages insured?
How long does it take me to get my shipment?
Is OPAS able to ship perfume and other frequently purchased Dangerous Goods?
How does OPAS determine shipping fees?
6 Questions
Paying for shipments
How can I change my payment information?
How does OPAS determine shipping fees?
What can I do to reduce shipping costs?
What payment methods does OPAS accept?
Will I be responsible for customs duties upon receipt of my shipments?
2 Questions
Importing your shipments
Will I be responsible for customs duties upon receipt of my shipments?
If Customs in my country asks me about my package, can OPAS help?
