FAQ

11 Questions Your membership and account settings

• What documents will I need to receive packages and/or mail to my Japan address?
• Can I change my membership plan after registration?
• Why do I need to submit PS Form 1583?
• Is it okay for multiple people to share an account?
• Can I use multiple shipping addresses with a single account?

13 Questions Services we offer

• Will I be responsible for customs duties upon receipt of my shipments?
• Is it okay for multiple people to share an account?
• How do I use the OPAS forwarding service?
• How can I use the Personal Shopper service?
• Are my packages insured?

4 Questions Receiving your packages

• Why do I need to submit PS Form 1583?
• I’ve seen that some merchants won’t ship to PO Boxes. Is my OPAS address a PO Box Address?
• What if my OPAS membership number is not on my package or mail?
• Can I receive mail or packages addressed to names not registered under my account?

2 Questions Declaring your packages

• Why must I include item prices and descriptions when making a forwarding request?
• Will I be responsible for customs duties upon receipt of my shipments?

12 Questions Shipping your packages

• Can I use multiple shipping addresses with a single account?
• Are my packages insured?
• How long does it take me to get my shipment?
• Is OPAS able to ship perfume and other frequently purchased Dangerous Goods?
• How does OPAS determine shipping fees?

6 Questions Paying for shipments

• How can I change payment information?
• How does OPAS determine shipping fees?
• What can I do to reduce shipping costs?
• What payment methods does OPAS accept?
• Will I be responsible for customs duties upon receipt of my shipments?

2 Questions Importing your shipments

• Will I be responsible for customs duties upon receipt of my shipments?
• If Customs in my country asks me about my package, can OPAS help?