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Sep 29, 2022 06:35 am
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FAQ
Got questions about OPAS? You’re in the right place!
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Faq
9 Questions
Your membership and account settings
Why do I need to submit PS Form 1583?
Can I share my account with multiple users?
Can I save multiple shipping addresses with a single account?
What are the differences between the Premium plan and the Basic plan?
How can I change my payment information?
1 Questions
Personal Shopper Service
What are the things I should be aware of before submitting a personal shopper request?
1 Questions
Mail Forwarding Service
Can I receive and ship a Credit Card?
1 Questions
Domestic Shipping
Can you ship domestically?
12 Questions
Services we offer
How do I use the OPAS forwarding service?
How can I use the Personal Shopper service?
Are my packages insured?
How long does it take me to get my shipment?
Is it possible to have my packages inspected before shipping?
4 Questions
Receiving your packages
I’ve seen that some merchants won’t ship to PO Boxes. Is my OPAS address a PO Box Address?
What if my OPAS membership number is not on my package or mail?
Can I receive mail or packages addressed to names not registered under my account?
Why do I need to submit PS Form 1583?
2 Questions
Declaring your packages
Will I be responsible for customs duties upon receipt of my shipments?
Why must I include item prices and descriptions when making a forwarding request?
13 Questions
Shipping your packages
Are my packages insured?
How long does it take me to get my shipment?
Is OPAS able to ship perfume and other frequently purchased Dangerous Goods?
How does OPAS determine shipping fees?
What is Dimensionial Weight?
6 Questions
Paying for shipments
How does OPAS determine shipping fees?
What can I do to reduce shipping costs?
What payment methods does OPAS accept?
Will I be responsible for customs duties upon receipt of my shipments?
What if my package is returned for some reason after shipping from OPAS?
2 Questions
Importing your shipments
If Customs in my country asks me about my package, can OPAS help?
Will I be responsible for customs duties upon receipt of my shipments?
