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FAQ
Got questions about OPAS? You’re in the right place!
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Faq
10 Questions
Your membership and account settings
Can I change my membership plan after registration?
Why do I need to submit PS Form 1583?
Can I share my account with multiple users?
Can I save multiple shipping addresses with a single account?
What are the differences between the Premium plan and the Basic plan?
1 Questions
Personal Shopper Service
What are the things I should be aware of before submitting a personal shopper request?
1 Questions
Mail Forwarding Service
Can I receive and ship a Credit Card?
13 Questions
Services we offer
Will I be responsible for customs duties upon receipt of my shipments?
Can I share my account with multiple users?
How do I use the OPAS forwarding service?
How can I use the Personal Shopper service?
Are my packages insured?
4 Questions
Receiving your packages
Why do I need to submit PS Form 1583?
I’ve seen that some merchants won’t ship to PO Boxes. Is my OPAS address a PO Box Address?
What if my OPAS membership number is not on my package or mail?
Can I receive mail or packages addressed to names not registered under my account?
2 Questions
Declaring your packages
Why must I include item prices and descriptions when making a forwarding request?
Will I be responsible for customs duties upon receipt of my shipments?
13 Questions
Shipping your packages
Japan Restricted Commodities
Can I save multiple shipping addresses with a single account?
Are my packages insured?
How long does it take me to get my shipment?
Is OPAS able to ship perfume and other frequently purchased Dangerous Goods?
6 Questions
Paying for shipments
How can I change my payment information?
How does OPAS determine shipping fees?
What can I do to reduce shipping costs?
What payment methods does OPAS accept?
Will I be responsible for customs duties upon receipt of my shipments?
2 Questions
Importing your shipments
Will I be responsible for customs duties upon receipt of my shipments?
If Customs in my country asks me about my package, can OPAS help?
