What if my package is damaged or lost after shipping from OPAS?
Shipments can be insured for an optional fee at the time of shipping. In the event that a package is damaged, OPAS will evaluate each claim on a case-by-case basis to determine the amount of compensation. In order to file a claim, please submit the following: names and descriptions of damaged items, photos of the damaged items, photos of the shipping container, original invoice (including retail purchase price of damaged items) to firstname.lastname@example.org. If a package arrives with obvious damage to the box, please take photos before opening it!
Insurance does not cover loss or theft for a package that is confirmed as delivered by the carrier.
OPAS always recommends selecting the optional inspection service and/or insurance when shipping any fragile contents. If the item is packed from the manufacturer in a way that prevents basic visual inspection, we will not be able to confirm damage without the inspection service selected and the appropriate service fee being paid.