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FAQ

Got questions about OPAS? You’re in the right place!

What if my package is damaged or lost after shipping from OPAS?

Shipments can be insured for an optional fee at the time of shipping. In the event that a package is damaged, OPAS will evaluate each claim on a case-by-case basis to determine the amount of compensation. In order to file a claim, please submit the following: names and descriptions of damaged items, photos of the damaged items, photos of the shipping container, original invoice (including retail purchase price of damaged items) to service@opas.com. If a package arrives with obvious damage to the box, please take photos before opening it!

Insurance does not cover loss or theft for a package that is confirmed as delivered by the carrier.

OPAS always recommends selecting the optional inspection service and/or insurance when shipping any fragile contents. If the item is packed from the manufacturer in a way that prevents basic visual inspection, we will not be able to confirm damage without the inspection service selected and the appropriate service fee being paid.