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Apr 17, 2025 12:33 am
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Faq
1 Questions
Personal Shopper Service
What are the things I should be aware of before submitting a personal shopper request?
1 Questions
Mail Forwarding Service
Can I receive and ship a Credit Card?
1 Questions
Domestic Shipping
Can you ship domestically?
9 Questions
Your membership and account settings
What are the differences between the Premium plan and the Basic plan?
How can I change my payment information?
How can I change my e-mail address?
How can I cancel my membership?
What can I do if a store does not accept my credit card?
12 Questions
Services we offer
How long does it take me to get my shipment?
Is it possible to have my packages inspected before shipping?
Is OPAS able to ship perfume and other frequently purchased Dangerous Goods?
How does OPAS determine shipping fees?
What is Dimensionial Weight?
4 Questions
Receiving your packages
Why do I need to submit PS Form 1583?
I’ve seen that some merchants won’t ship to PO Boxes. Is my OPAS address a PO Box Address?
What if my OPAS membership number is not on my package or mail?
Can I receive mail or packages addressed to names not registered under my account?
2 Questions
Declaring your packages
Why must I include item prices and descriptions when making a forwarding request?
Will I be responsible for customs duties upon receipt of my shipments?
13 Questions
Shipping your packages
How does OPAS determine shipping fees?
What is Dimensionial Weight?
What can I do to reduce shipping costs?
What countries does OPAS ship to?
Will I be responsible for customs duties upon receipt of my shipments?
6 Questions
Paying for shipments
Will I be responsible for customs duties upon receipt of my shipments?
What if my package is returned for some reason after shipping from OPAS?
How can I change my payment information?
How does OPAS determine shipping fees?
What can I do to reduce shipping costs?
2 Questions
Importing your shipments
Will I be responsible for customs duties upon receipt of my shipments?
If Customs in my country asks me about my package, can OPAS help?
